Privacy Policy

Privacy Policy

This privacy policy explains how ladressefashion.com (hereinafter “we”, “us”, “our”) collects, uses and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and the Belgian legislation in force.

1. Collection of information

We collect your personal data when you:

• Place an order on ladressefashion.com ;

• Create a user account on our site;

• Fill out a contact form or subscribe to our newsletter.

Data collected includes :

• Personal information: name, first name, address, email address, telephone number.

• Payment information: transaction-related data (processed by secure providers).

• Technical data: IP address, browser type, pages viewed on the site.

2. Use of personal data

The information collected is used to:

• Process your orders, payments and deliveries.

• Improve your user experience on our site.

• Inform you about our products, services and promotional offers (with your consent).

• Prevent fraud and ensure site security.

3. Sharing of personal data

Your personal data may be shared only with:

• Secure payment partners (eg Shopify Payments) to process your transactions;

• Logistics and delivery services to deliver your orders;

• Competent authorities if required by Belgian or European law.

We do not sell or rent your data to third parties.

4. Data security

We use strict technical and organizational measures to protect your data from unauthorized access, loss or modification. All transactions are secured by SSL encryption.

5. Data retention

We store your personal data:

• As long as necessary to manage your orders and comply with our legal obligations;

• Up to 10 years for information necessary for tax and accounting purposes, in accordance with Belgian legislation.

6. Your rights

As a resident of the European Union and in accordance with the GDPR, you have the following rights:

• Access: You can request a copy of the personal data we hold.

• Rectification: You have the right to correct your inaccurate personal information.

• Deletion: You can request the deletion of your data if it is no longer necessary for our activities.

• Limitation: You can request that we limit the use of your data in certain circumstances.

• Portability: You can request to receive your data in a commonly used electronic format.

• Opposition: You can refuse the use of your data for direct marketing purposes.

To exercise your rights, please contact us by email at: customerservice@ladressefashion.com .

7. Cookies

Our site uses cookies to improve your browsing experience, personalize content, and measure performance. You can set your browser to refuse cookies, but this may limit some of the site's functionality.

8. Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Any updates will be posted on this page, and we will notify you by email if the changes are significant.

9. Contact

If you have any questions regarding this privacy policy or your personal data, you can contact us:

• E-mail: customerservice@ldressfashion.com

• Head office address: Avenue de Stalingrad 52, 1000 Brussels, Belgium